next gen ai agents

Welcome to Team VERSA

Your instantly scalable 24/7 workforce. Our super skilled team of AI-driven virtual agents are pre-trained and ready to answer calls within weeks.

REQUEST A DEMO

trusted by

"We build beautiful conversations between humans and machines, it’s always been the secret to our success."

Founder & CEO, Kath Blackham

100%

Every call answered, 24/7/365. Your customers are always heard, no matter the time of day.

50+%

Automate 50-70% of interactions to free your human agents from repetitive tasks.

Infinite scalability. Grow your contact center without the headaches.

Reduce

Lower operational expenses with pay-per-minute intelligent automation.

Scale

Manage growth effortlessly as customer demands grows or changes.

Improve

Always on, delivering consistent, customer-first conversations.

NEXT GEN VOICE AI

Best-in-class virtual contact centre agents

Our AI agents leverage NextGen conversation technology to service your customers at scale: call routing and authentication, answering questions, making sales, handling bookings, updating account information, processing payments and much more.

The Team VERSA difference

Transform Contact Center Performance

Exceptional CX at scale while radically reducing operational complexity and cost. Working autonomously or side by side with your human agents, let Team VERSA do the heavy lifting; managing authentication, answering FAQs, routing calls, tracking order status, updating account information, booking appointments, and much more.

On Brand and On Message 100% of the Time

Pre-trained AI-driven voice and chat agents fully customisable for your brand and business. Configured for your brand’s tone of voice, messaging, workflows, and training processes, you never need to worry about our agents going ‘off script’.

Natural Human-like Conversations

Choose from our world-class AI voice library, or create your own – our agents sound so natural it can be hard to tell you’re talking to a machine! Advanced natural language understanding means there’s no need to ‘talk bot’, our agents are able to listen and respond the way a human agent would.

Next Generation Gen AI

Our agents are built using the latest GenAI technologies combined with agentic workflows to deliver exceptional performance. Agentic workflows enable a much more seamless and intuitive experience, managing multiple tasks simultaneously and significantly boosting consistency and accuracy.

Seamless Technology Integration

Our solution operates independently from your own technology systems, allowing us to be platform agnostic, with no need for deep integrations. Easily connects to your existing tech stack and third party vendor platforms.

AI You Can Trust

Privacy and security is built into the fabric of our product, people & processes. All data encrypted at rest and in transit, in compliance with SOC2, and ISO/IEC 27001:2022 certifications. A platform designed for the enterprise, built to scale, and governed by responsible AI controls and safeguards.

Solutions for every industry

Retail

Track orders, locate products, manage returns, and more.

travel & Tourism

Make a reservation, change a flight, amend a booking, find lost baggage, and much more.

Insurance

Get or retrieve a quote, assess coverage, manage first notice of loss, complete a claim, and more.

TELecOm

Activate a SIM, pay a bill, upgrade a plan, manage an account, and more.

SUPERANNUATION

Check balance, rollover to new fund, manage contributions, performance FAQs and much more.

401K

Check balance, rollover to new fund, manage contributions, performance FAQs and much more.

EMPLOYEE SERVICES

Employee policies FAQ, check leave balance, onboarding, payroll queries, and more.

Health Insurance

Assess eligibility, cost of care and co- pay FAQs, claims, coverage limits, network coverage and more.

Utilities

Open or update an account, pay a bill, make payment plans, schedule a move and more.

Consumer Services

Get or retrieve a quote, assess coverage, manage first notice of loss, complete a claim, and more.

QSR

Place orders, menu options, FAQs, check order status, get store hours and much more.

Pay as you scale pricing

No platform costs or pricey consultancy fees – our simple pricing model means you only pay for the conversations you automate.

Featured Resources

case study

How State Trustees used AI to increase agent job satisfaction by 80%

BLOG POST

Around the clock care: Why 24/7 customer support is a must have

BLOG POST

Voice-first service: Why voice AI should be leading your CS strategy