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Kath Blackham

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Robot hand reaching out to a human hand
Blog

Designing dialogue: An introduction to conversation design for CX

What is Conversational Design? And why is it emerging quickly in the CX Space? We ask Nikki, our Conversational Architect!
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Two Hands Reaching For One Another
Blog

The link between employee dissatisfaction & poor customer experience

Consumers are demanding that businesses serve first-class customer service - and doing so has never been more vital.
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