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The dual benefits of Conversational AI: Improve both CX & EX

As of late, industry news has been set alight by conversation centred around Artificial Intelligence, and in particular Generative AI.
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A Human Being Holding The Weight of Their Moral Compass
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The power of tech for good: Why AI needs a moral compass

Generative AI and Large Language Models have taken the world by storm, bringing Conversational AI to the forefront of discussion.
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Everything you need to know about AI in customer service

Many predict that Artificial Intelligence is the future of Customer Service. But what does that mean? And what will that actually look like?
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